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Horzen · Help
How do I use Horzen?
From your first search to publishing a listing. Simple steps and answers to common questions.
Find a listing
Refine your search
Choose characteristics, price and location. Where distance search is available, set a location and radius.
Contact the author
Open the listing, view photos and read the description. Use the contact details or send a message through Horzen.
Post a listing
Sign in and choose a type
Choose Post a listing in your account. Select a horse, service, product or stable profile.
Complete and preview
Add a clear title, current photos, price, location and contact details. Save a draft and finish it later if needed.
Submit for publication
The system shows whether free publication applies or a paid plan is needed. Listings are checked before publication.
Frequently asked questions
Questions found: 12
Do I need an account to browse?
You can browse without signing in. An account is needed to create listings, send messages and manage saved searches.
How do I save a listing?
Click the heart on the listing card or detail page. Find your saved offers in Saved. When signed in, they are linked to your account.
How do pricing and the launch offer work?
The price depends on category and a 30, 60 or 90-day period. Free publication requires available places and account eligibility. The final total is shown before ordering. Stable profiles are currently free. View pricing.
What happens when I select Order?
A paid order opens the MakeCommerce checkout. On returning, Horzen displays the server-verified status. If payment is still being checked, review your order history before trying again. View pricing.
Where can I find invoices and previous orders?
Open Order history in your account. Download the invoice PDF for a confirmed payment. Contact support with the order reference if there is an error. View pricing.
How do publication and promotion differ?
Publication sets how long the listing is valid. Promotion adds visibility in featured sections for 7 or 14 days. It does not extend publication or guarantee a sale. View pricing.
Why is my listing not visible yet?
Check the status in My listings. A draft is private; a listing may be waiting for review, payment or corrections. Read the note and follow the requested steps.
How do I edit, pause or remove a listing?
Open My listings, choose the listing and use its management actions. Material changes to content or photos may require another review.
Where are my incoming messages?
Open Messages in your account or use the message icon in the header. Sign in to access conversations and the unread count.
What if I forget my password?
Choose Forgot password on the sign-in page and enter your account email. Check your inbox and spam folder. If you registered through Google, use the same sign-in method.
How do I trade safely?
Verify the seller, documents and offer in person. Use an independent vet to assess horse health. Do not share login codes or follow suspicious payment links. Horzen does not hold horse or product transaction funds. Safer trading tips.
How do I report a violation or appeal a decision?
Use the Reports and complaints form. Include the exact URL, circumstances and your explanation. No sign-in is required. An administrator reviews the report and replies by email. Safer trading tips.
Still need help?
Send the Horzen team a brief description of your question.